The operating system for your travel agency.

The problem

Agencies still run quotes in WhatsApp, tickets in a GDS, and invoices in a spreadsheet. Nothing joins the traveller to the money.

What's inside

• Travellers & groups

  Every traveller carries passport expiry, nationality and emergency contact on the record — not in a chat thread. Groups stay attached to the booking they belong to.

• Bookings, not generic tasks

  Work moves Enquiry → Quoted → Held → Ticketed → Travelled. Statuses match how an agency actually sells a trip, including cancelled files.

• Quotes and invoices

  Turn a quoted trip into an invoice with ticket, hotel, package, visa and service-fee lines. Track unpaid balances before departure.

• Departure calendar

  Ticketing and departure dates live on one calendar so the desk sees who is flying this week without a spreadsheet.

• Your public page

  Publish a Firmrix page or connect the site you already have so enquiries land in the same desk. Live fare search appears on that page only after you connect a ticket supplier.

• Desk Brief

  A morning view of overdue ticketing, unbilled work, receivables and traveller messages — the same practice brief, in agency language.

What it replaces

• WhatsApp threads as the booking file
• Spreadsheets for quotes and unpaid tickets
• A brochure website that never writes an enquiry into the desk

Client and guest experience

Travellers can use a branded portal for invoices, documents and trip status. Public visitors can send an enquiry from your Firmrix page or connected site. Live fare search is shown only if you have connected a supplier.

Product scope

Agency CRM, bookings, quotes, billing, a traveler portal, optional live search and ticketing when the tenant connects suppliers (Duffel or a documented HTTP fare API). The traveler pays the Firmrix invoice — not an OTA checkout. It is not a consumer OTA, not Facebook Ads campaign software, and not salon or clinic operations. Fares do not appear with zero API keys.

How it works

1. Set up the agency

   Add agents, branches and trip types. Booking statuses and traveller fields are seeded on day one.

2. Quote and book

   Take an enquiry, send a quote, hold the file, then mark it ticketed when documents are issued.

3. Bill and follow up

   Invoice deposits and balances, chase unpaid tickets, and keep aftercare on the same traveller record.

Questions

What is FirmRix Travel OS?

Agency management for travel firms — travellers, quotes, bookings, documents, invoicing and a public page in one workspace. Live search is optional when you connect suppliers. It is not a consumer OTA.

Does it search live airfares?

Yes, when you connect a ticket supplier (Duffel or another HTTP fare API) in Settings. Staff can ticket with Duffel Balance when keys work; the traveler pays the Firmrix invoice — not an OTA checkout. Until a key is connected, the public page is enquiry-only.

Can I connect the website we already have?

Yes. Settings → Connect your website lets you use the Firmrix page or attach your existing site so enquiries land in the desk.

How do I get started?

Create a free account, choose Travel & Tourism as your industry, and the workspace is seeded with booking statuses, trip types and traveller fields.

Is this a salon or clinic product with different labels?

No. Travel OS is a transform of the practice spine (clients, work items, finance) — not walk-in queues, chairs or Lobby TV.