Travel & Tourism on FirmRix
Travel agencies and tour operators managing travellers, quotes, bookings and billing.
Ready to run the business? Explore the Travel OS.
The challenge
Agencies still run quotes in WhatsApp, tickets in a GDS, and invoices in a spreadsheet. Nothing joins the traveller to the money.
Inside Travel OS
Travellers & groups
Every traveller carries passport expiry, nationality and emergency contact on the record — not in a chat thread. Groups stay attached to the booking they belong to.
Bookings, not generic tasks
Work moves Enquiry → Quoted → Held → Ticketed → Travelled. Statuses match how an agency actually sells a trip, including cancelled files.
Quotes and invoices
Turn a quoted trip into an invoice with ticket, hotel, package, visa and service-fee lines. Track unpaid balances before departure.
Departure calendar
Ticketing and departure dates live on one calendar so the desk sees who is flying this week without a spreadsheet.
Your public page
Publish a Firmrix page or connect the site you already have so enquiries land in the same desk. Live fare search appears on that page only after you connect a ticket supplier.
Desk Brief
A morning view of overdue ticketing, unbilled work, receivables and traveller messages — the same practice brief, in agency language.
Product scope
Agency CRM, bookings, quotes, billing, a traveler portal, optional live search and ticketing when the tenant connects suppliers (Duffel or a documented HTTP fare API). The traveler pays the Firmrix invoice — not an OTA checkout. It is not a consumer OTA, not Facebook Ads campaign software, and not salon or clinic operations. Fares do not appear with zero API keys.
