Walk-in queues that do not break the book
Walk-ins waiting in Instagram DMs destroy utilization. FirmRix Salon Management tracks walk-ins in a live queue — assign stylist or chair, move to in service, then Complete and Bill at POS.
Booked vs waiting
Appointments and walk-ins are different states. The floor needs both visible. A booking widget that ignores walk-ins forces staff back to paper and WhatsApp.
Assign without chaos
Tokens move from waiting to a stylist or chair. VIP and auto-assign options keep fairness while protecting high-value guests. Utilization numbers on the dashboard reflect reality.
Close at POS
Complete and Bill ties the visit to services and retail. Tips, tax and membership discounts belong at the till so the day reconciles.
Public booking still matters
Guests who prefer to book ahead use /book/{slug}. Walk-ins and bookings land on the same floor spine — one OS, not two apps fighting over the chair.
Questions
- Is this only for hair salons?
- Salon Management covers salons, spas and wellness studios that run chairs, rooms or stations with walk-in demand.
- Do walk-ins need an account?
- No. Staff add walk-ins at the desk. Public booking guests use name and phone without a FirmRix login.
- Where is the product page?
- See /salon-management-software for the full Salon Management System.
Continue to the product: Salon Management Software.
