The operating system for your salon.

The problem

Walk-ins wait in Instagram DMs, no-shows are never counted, and the till does not match the book. Chair utilization is guessed, not measured.

What's inside

• Booking calendar

  Appointments move from Booked to Checked In, In Service and Completed — with no-shows tracked instead of quietly lost.

• Stylists & chairs

  Chair utilization per stylist per day shows who is fully booked and exactly where the gaps are.

• Customers & branches

  One customer record across every branch, carrying visit history, preferences and lifetime spend.

• Walk-ins & queue

  Handle walk-ins without breaking the book. The live queue shows who is waiting and which chair frees up next.

• POS & product sales

  Ring up services and retail together, with service revenue and product sales split correctly in your books.

• Inventory & deals

  Track supplies and retail stock, and run promotional deals that surface on your public salon page.

What it replaces

• Paper appointment books and WhatsApp queues
• Booking widgets that ignore walk-ins
• A card machine disconnected from inventory and membership

Client and guest experience

Public booking is name and phone only. Optional deals sit beside the form. Lobby TV shows who is being served — a physical proof of the software.

Product scope

This is a salon, spa and studio operating system: floor, queue, POS, inventory, membership, public booking. It is not accounting-firm compliance software and not a clinic EMR.

How it works

1. Set up your salon

   Add branches, stylists and your services menu. Hair, nails, spa and colour categories are ready on day one.

2. Run the floor

   Take bookings and walk-ins, check clients in, and watch chair utilization and revenue update live.

3. Grow repeat business

   Use visit history and deals to bring customers back, and get discovered on the FirmRix network.

Questions

What is the FirmRix Salon Management System?

An all-in-one salon platform — booking calendar, stylists, customers, walk-in queue, POS, inventory and daily revenue reporting across every branch.

Does it work for multiple branches?

Yes. Branches are built in, with one customer record shared across locations and per-branch reporting on revenue and chair utilization.

Does it handle walk-ins as well as appointments?

Yes. Walk-ins are tracked separately from booked appointments and appear in a live queue, and Walk-ins Today is one of the headline numbers on your Salon Dashboard.

Can I sell retail products too?

Yes. The POS rings up services and retail products together, and service revenue and product sales are recorded separately in your accounts.

How do I get started?

Create a free account, choose Beauty & Wellness as your industry, and your salon workspace is seeded with service categories, appointment statuses and a salon chart of accounts.

Is there a guest booking page?

Yes. Share /book/{slug}. Guests enter name and phone — no login. Appointments land on the same floor and POS as walk-ins.